We accept returns and exchanges on clothing items under the following conditions:
Exchange & Return Policy for Rakhi Promotion
This Rakhi, we’re offering a special Buy 2 or more & get 15% off. Please note the following return and exchange guidelines for this promotion:
- To keep the 15% discount valid, you must retain at least 2 items from your order.
- If you return one item from an order of 2 pieces, the discount will be revoked, and your refund will be processed on the MRP (full price) of the kept item.
- If you purchase more than 2 items and return only one, the 15% discount will still apply on the items you keep, as long as 2 or more pieces remain.
Exchange is allowed on all eligible items, subject to availability and our standard exchange process.
Returns
- Items must be returned within 10 days of delivery.
- The product should be unused, unwashed, and in its original condition with all tags attached.
- A restocking and return shipping fee of ₹150 will be deducted from the refund amount.
- For prepaid orders, refunds will be processed back to the original payment method.
- For COD orders, we will contact you separately to collect your bank account details (Account holder name, Account number, and IFSC code) for processing the refund.
Exchanges
- Exchanges can be done for the same product, depending on availability, within 10 days of delivery.
- The item must be in its original condition with tags intact.
- If the desired size/color is unavailable, store credit or a refund will be issued.
- We offer one free exchange on your initial order. In case of a second or subsequent exchange for the same order, an exchange fee of ₹150 will be charged.
Non-Returnable Items
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Customized or altered items cannot be returned or exchanged.
How do I raise a return/exchange request?
Please email us at care@sanagupta.com or fill out this return/exchange request form within 10 days of delivery.
Include the following details in your email:
- Full Name
- Order Number
- Date of Delivery
- Product(s) you wish to return or exchange
- Reason for return or exchange
- Preferred resolution (refund, size exchange, or replacement)
Defective Products
- Please do not accept a delivery if the packaging is damaged or not properly sealed.
- For issues like damaged, defective, or incorrect products, initiate a return/exchange within 48 hours of receiving the order.
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To help us resolve the issue, clear photos of the defective item must be shared within 48 hours.
Failing to do so may result in your request being declined. - You can contact us at 📞 +91 9899924224 or 📧 care@sanagupta.com.
Cancellation
Once your order is picked up by the delivery partner, it cannot be canceled. You may choose not to accept the delivery. Prepaid orders will be refunded within 7–10 working days once the item is returned to our warehouse.