Welcome to Sana Gupta Retail Private Limited. We are committed to ensuring that your orders are delivered in a timely and secure manner. Please read our Shipping Policy carefully for details on shipping timelines, charges, and other important information.
Shipping Locations
We currently ship across India. International shipping is not available at this time.
Processing & Delivery Time
- Order processing takes 2-3 business days after payment confirmation.
- Standard delivery takes 7-10 business days.
- Delivery timelines may vary due to factors beyond our control, such as weather conditions, public holidays, or courier delays.
Shipping Charges
- We offer free shipping on all orders, regardless of order value.
- We offer one free exchange for your initial order. If you request a second exchange for the same order, standard shipping charges will apply.
Priority Delivery
Same-Day Delivery in Delhi NCR
- Same-day delivery is available in select locations across Delhi NCR, subject to availability.
- Same-day orders are delivered through hyperlocal delivery partners such as Porter. Delivery charges are as per the charges levied by the delivery partner and are payable at actuals. The exact amount will be confirmed with you before the delivery is arranged.
- These charges are paid directly to the delivery partner. We do not add any markup or retain any portion of the delivery charges.
Overnight Priority Courier Outside Delhi NCR
- For orders outside Delhi NCR, we offer overnight priority courier service at *₹450*, subject to courier serviceability.
- The ₹450 charge is the amount levied by our courier partner for the priority service and is passed on at cost. We do not add any markup or retain any portion of this amount.
- Regular shipping is complimentary. Priority delivery charges apply only when you specifically request same-day or overnight priority delivery.
Order Tracking
Once your order has been dispatched, you will receive a tracking link via email. You can track your order using the tracking number provided.
Cash on Delivery (COD) Policy
- COD is available on all orders.
- A Cash on Delivery (COD) charge of ₹49 will be applicable on all COD orders. This fee helps cover the additional processing and handling costs associated with cash transactions collected by our delivery partners.
- Customers must make full payment to the courier partner before opening the package.
Undelivered Orders
If a delivery attempt is unsuccessful due to incorrect address details or unavailability of the recipient, our courier partner will make up to two additional attempts. If the order remains undelivered, it will be returned to us, and a refund (excluding shipping charges) will be processed to original payment method.
Damaged or Lost Shipments
- Please do not accept a delivery if the packaging is not properly sealed or is damaged.
- If you receive a damaged product, please contact us within 48 hours of delivery with photos of the package and item.
- In case of lost shipments, we will initiate an investigation with the courier service and provide a resolution within 7 business days.
Shipping Partner
We work with trusted courier partners to ensure safe and timely delivery. The courier service for your order will be selected based on your location.
Contact Us
For any shipping-related queries, reach out to our support team( Mon-Sat, 10am-5.30pm (IST) ) at:
Email: care@sanagupta.com
Phone: +91 9899924224